Shipping & Returns

Shipping Policy:

Welcome to Comosum LLC! Our goal is to ensure a seamless delivery experience for all your purchases. Here's our updated Shipping Policy, outlining key details and procedures for shipping your orders.

General Shipping Information

• Service Area: Standard shipping is available to the contiguous 48 United States. International delivery (including Europe) is available on request — email hello@comosum.co for a quote.
• Address Verification: Please verify your delivery address when placing your order. We cannot assure changes to shipping addresses after an order has been confirmed.
• Multiple Items: Orders with multiple items may be shipped in separate packages.

Shipping Rates and Delivery

• Free Shipping Over $1,500: Orders of $1,500 or more ship free within the contiguous 48 states.
• Standard Shipping Rates: For orders under $1,500, shipping costs are calculated based on the total price and weight of your order. The final shipping price will be provided at checkout.
• Lead Times: In-stock items ship within 1–2 weeks. Backordered items typically ship within 4–8 weeks — we'll keep you updated on timing after you order.

Delivery Services

• Standard Delivery: Our default shipping option for eligible orders.
• Special Delivery: For oversized or high-value items, additional shipping time may be required. Our freight partner, Team Worldwide, will coordinate delivery details with you.
• White Glove Delivery: Available on orders over $1,000 for a flat $150 — select it as your shipping option at checkout, or see White Glove Delivery below.

White Glove Delivery

White Glove Delivery is available on orders over $1,000 for a flat $150: scheduled two-person inside delivery, placement in your room of choice, assembly, and full packaging removal. Select White Glove Delivery as your shipping option at checkout — or request it in your order notes or by emailing hello@comosum.co after ordering. Please ensure that oversized items can be accommodated in your space.

Inspecting Your Order

• Damages and Issues: Please inspect your order upon reception and contact us immediately at hello@comosum.co if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Photos of the item and packaging help us resolve things quickly.

Returns and Refunds

• Return Window: We accept returns within 30 days after receiving your item. Exceptions for specific products are listed on their product pages.
• Eligibility: To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
• Starting a Return: Contact hello@comosum.co to start a return. Returns should be shipped to: 88 Meserole Ave, Brooklyn, NY 11222.
• Return Shipping: The customer is responsible for return shipping costs; the Comosum team will assist in coordinating your return.
• Non-Returnable Items: Certain items cannot be returned: perishable goods, custom products (such as special orders or personalized items), personal care goods, hazardous materials, and flammable liquids or gases. Unfortunately, we cannot accept returns on sale items or gift cards.
• Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
• Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, please contact us at hello@comosum.co.

For any further inquiries or assistance regarding our shipping or return policies, please don't hesitate to contact our Customer Service team at hello@comosum.co. We're here to help and ensure a pleasant shopping experience for you.